Articles on: Coupon Issues?

Check if our Shopify Discounts are Working

If your coupons are displaying correctly but not applying at checkout, follow these steps to check if your discounts are expired or inactive:

Navigate to your Shopify Dashboard and go to Discounts.
Search for "Klip" and verify if these three discounts are Active:
Klip Order Discount
Klip Product Discount
Klip Shipping Discount

If they are Inactive or Expired, select them then click on "Activate Discounts"

If these discounts are active but the coupons are still not applying at checkout:
Clear your cache and test the checkout process again.

If the issue persists, contact our support team and provide details about the problem.

Updated on: 10/07/2024

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