> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://klip.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Accept a Collaborator Request in Shopify

When a support team or developer needs access to your Shopify store to assist you, they will send a **collaborator request**. You must accept it in Shopify to grant them access.
## Option 1: Open the Email from Shopify

![](https://storage.crisp.chat/users/helpdesk/website/-/4/7/2/a/472a755f79a70800/image_1h5v0d9.png)
1. Click the **View request** button in the email.
2. Log in to your Shopify store if prompted.
3. Review the requested permissions and adjust if needed.
4. Click **Approve** (or **Accept request**) to confirm.

## Option 2: Accept via Shopify Admin (Backup Method)
If you didn’t receive the email or prefer to accept from Shopify directly, follow these steps:

## Step 1: Log in to Shopify
* Go to [shopify.com](https://www.shopify.com/) and log in to your store.
* Make sure you are using the **store owner account** or an account with **full permissions**.

## Step 2: Open Users & Permissions and Find the Collaborator Request
* From your Shopify admin, click **Settings** in the bottom-left corner.
* In Settings, select **Users**.
* Scroll down to the **Collaborator requests** section.
* Look for the pending request from **SevSolutions**.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/7/2/a/472a755f79a70800/image_1ysbjc1.png)

## Step 3: Accept the Request
* Click **Accept** next to the request.
* Review the requested permissions (for example: products, orders, themes).
* Confirm by clicking **Accept request**.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/7/2/a/472a755f79a70800/image_7bkg3t.png)
## Step 4: Confirmation
* Once accepted, the collaborator will gain access to your store and can help with your ticket or issue.
* You can manage or remove collaborator access at any time in **Settings → Users and Permissions → Collaborators**.


## Optional: Find Your Collaborator Request Code
In some cases, we may ask you to share your **collaborator request code** before sending a collaborator request.
1. From your Shopify admin, click **Settings**.
2. Click **Users**.
3. In the **Users** page, select the **Security** tab.
4. Locate the **Collaborator request code** and copy it.
5. Share the code with our support team if requested.

![](https://storage.crisp.chat/users/helpdesk/website/-/4/7/2/a/472a755f79a70800/image_18c05sg.png)

### Tips:

| If you don’t see a request, refresh the page or ask the collaborator to resend it.

| Collaborator access is limited to the permissions you approve.