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# How to Grant Us Collaborator Access to Your Shopify Store

To help us access your Shopify store, we need to send you a **Collaborator Request**. Shopify uses this system to ensure only authorized partners can request access.
To proceed, we may need one or two pieces of information depending on your store settings:
* Your **permanent .myshopify.com store URL** (required)
* Your **4-digit Collaborator Request Code** (only if your store requires it)
Follow the steps below to find your details.

## Step 1: Find your .myshopify.com URL
**Note:** We cannot use your custom domain (like yourstore.com). We need the backend Shopify URL.
1. Log in to your Shopify Admin
2. Click **Settings** (bottom-left corner)
3. At the top of the Settings page, under your store name, you will see your permanent **.myshopify.com** address
4. Copy this URL

![](https://storage.crisp.chat/users/helpdesk/website/-/4/7/2/a/472a755f79a70800/image_y187b8.png)

|| If you cannot find it here, you can also check:
Go to Settings → Domains
Look for the default Shopify domain ending in .myshopify.com

## Step 2: Find your 4-digit Collaborator Code (only if required)
This step depends on your store’s settings.
* If your store allows **“Anyone can send a collaborator request”**, you can skip this step. No code is needed.
* If your store is set to **“Only people with a collaborator request code can send a request”**, then you will need a 4-digit code.

If required:
1. Go to **Settings** in your Shopify Admin
2. Click **Users and permissions**
3. Scroll to the **Collaborators** section
4. Copy your 4-digit collaborator request code


![](https://storage.crisp.chat/users/helpdesk/website/-/4/7/2/a/472a755f79a70800/image_18kvtsa.png)

## Step 3: Send the details to us
Please reply with:
* **Store URL:** (your .myshopify.com URL)
* **Collaborator Code:** (only if required, otherwise let us know it is not needed)

## What happens next?
Once we receive your details, we will submit a collaborator request to your Shopify store.
You will then receive a notification inside Shopify and an email where you can:
* Review the requested permissions
* Approve or deny access
Nothing is granted without your approval.

## Need Help?
If you need assistance or help configuring anything, you can contact our support team or start a live chat here:
[https://go.crisp.chat/chat/embed/?website_id=03c76f82-2974-4752-973a-70cf3cd6881b](https://go.crisp.chat/chat/embed/?website_id=03c76f82-2974-4752-973a-70cf3cd6881b)
Our team is happy to help you get everything set up and running smoothl