How to Allow Customers to Unapply a Coupon

By default, once a coupon is applied, it cannot be unchecked. You can allow customers to remove an applied coupon directly from the product or cart page by enabling the appropriate settings.

Option 1: Product Page

1. Go to Settings
2. Select Storefront
3. Scroll down and enable Allow coupons to be un-applied on product page

This allows customers to remove a coupon before adding the product to their cart.

Option 2: Cart Page

You can also give customers the option to remove a coupon from the cart page.

1. Go to Settings
2. Select Storefront
3. Enable Allow coupons to be un-applied on cart page

Once enabled, customers can remove Product, Order and Shipping coupons from their cart before checkout

See also

• How to Show Redeemable Coupons on the Cart Page
• How to Display Applied Coupon Labels on Cart Page
• How to Choose Where Your Coupons Appear: Product Page or Cart Page

Updated on: 09/11/2026