How to Accept a Collaborator Request in Shopify

When a support team or developer needs access to your Shopify store to assist you, they will send a collaborator request. You must accept it in Shopify to grant them access.

Option 1: Open the Email from Shopify

1. Click the View request button in the email.
2. Log in to your Shopify store if prompted.
3. Review the requested permissions and adjust if needed.
4. Click Approve (or Accept request) to confirm.

Option 2: Accept via Shopify Admin (Backup Method)

If you didn’t receive the email or prefer to accept from Shopify directly, follow these steps:

Step 1: Log in to Shopify

• Go to shopify.com and log in to your store.
• Make sure you are using the store owner account or an account with full permissions.

Step 2: Open Users & Permissions and Find the Collaborator Request

• From your Shopify admin, click Settings in the bottom-left corner.
• In Settings, select Users.
• Scroll down to the Collaborator requests section.
• Look for the pending request from SevSolutions.

Step 3: Accept the Request

• Click Accept next to the request.
• Review the requested permissions (for example: products, orders, themes).
• Confirm by clicking Accept request.

Step 4: Confirmation

• Once accepted, the collaborator will gain access to your store and can help with your ticket or issue.
• You can manage or remove collaborator access at any time in Settings → Users and Permissions → Collaborators.

Optional: Find Your Collaborator Request Code

In some cases, we may ask you to share your collaborator request code before sending a collaborator request.

1. From your Shopify admin, click Settings.
2. Click Users.
3. In the Users page, select the Security tab.
4. Locate the Collaborator request code and copy it.
5. Share the code with our support team if requested.

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Updated on: 04/01/2026