Troubleshooting Methods

• Coupon not working with the Buy Button?

  Search for "Apps" in the Shopify Admin Dashboard Building Custom Apps Click on "Allow Custom App Development" Allowing Custom App Development Allowing Custom App Development Create an App Creating an APopular

• Clear Cache

  For Google Chrome: Open History Settings by pressing Ctrl + H. You can also open this by going Clicking on the 3 dots on the upper right corner of Google Chrome. Click on History. Open History Click on Clear Browsing Data. Click on Clear Browsing Data Tick the Clear Cached Images and FSome readers

• Ensure App Embed is Enabled

  Go to your Shopify Admin Dashboard and open Klip Coupon Settings from the left Nav Bar. Navigating to Klip Coupons Settings Under Storefront Settings, ensure that the App and App theme extension are both enabled.Few readers

• Ensure that the Coupon is Active

  Make sure that the coupon status is active and not inactive, scheduled, or expired.Few readers

• Verify that Product is Added to Coupon's Product List

  Go to your Klip Dashboard and either create a new coupon or click on a coupon name to edit an existing one. Under Coupon Info, scroll down until you see the Coupon Section. Make sure that the product is included in the chosen Applies to setting (https://storage.crisp.chat/users/helpdesFew readers

• Make Sure that the Coupon isn't Expired (if an end date was set).

  Go to your Klip Dashboard and either create a new coupon or click on a coupon name to edit an existing one. Under Coupon Info, scroll down until you reach the "Schedule" section and check the start and end date. (https://storage.crisp.chat/users/helpdesk/website/472a755f79a70800/imageFew readers

• Installing on Shopify 1.0 Themes

  If your theme is on Shopify 1.0, there are some extra steps needed to change the coupon placement. First, make sure to back up your theme Duplicate your Theme Then, edit the code of the backup Edit Theme Code Look for the your product page file. This can vary from theme to theme. Open file for ProSome readers

• Check if our Shopify Discounts are Working

  If your coupons are displaying correctly but not applying at checkout, follow these steps to check if your discounts are expired or inactive: Navigate to your Shopify Dashboard and go to Discounts. Search for "Klip" and verify if these three discounts are Active: Klip Order Discount Klip Product Discount Klip Shipping Discount If they are Inactive or Expired, select them then click on "ActivFew readers