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How to Grant Us Collaborator Access to Your Shopify Store

To help us access your Shopify store, we need to send you a Collaborator Request. Shopify uses this system to ensure only authorized partners can request access.

To proceed, we may need one or two pieces of information depending on your store settings:

  • Your permanent .myshopify.com store URL (required)
  • Your 4-digit Collaborator Request Code (only if your store requires it)

Follow the steps below to find your details.


Step 1: Find your .myshopify.com URL

Note: We cannot use your custom domain (like yourstore.com). We need the backend Shopify URL.

  1. Log in to your Shopify Admin
  2. Click Settings (bottom-left corner)
  3. At the top of the Settings page, under your store name, you will see your permanent .myshopify.com address
  4. Copy this URL



Step 2: Find your 4-digit Collaborator Code (only if required)

This step depends on your store’s settings.

  • If your store allows “Anyone can send a collaborator request”, you can skip this step. No code is needed.
  • If your store is set to “Only people with a collaborator request code can send a request”, then you will need a 4-digit code.


If required:

  1. Go to Settings in your Shopify Admin
  2. Click Users and permissions
  3. Scroll to the Collaborators section
  4. Copy your 4-digit collaborator request code




Step 3: Send the details to us

Please reply with:

  • Store URL: (your .myshopify.com URL)
  • Collaborator Code: (only if required, otherwise let us know it is not needed)


What happens next?

Once we receive your details, we will submit a collaborator request to your Shopify store.

You will then receive a notification inside Shopify and an email where you can:

  • Review the requested permissions
  • Approve or deny access

Nothing is granted without your approval.


Need Help?

If you need assistance or help configuring anything, you can contact our support team or start a live chat here:

https://go.crisp.chat/chat/embed/?website_id=03c76f82-2974-4752-973a-70cf3cd6881b

Our team is happy to help you get everything set up and running smoothl

Updated on: 30/04/2026

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